Privacy Policy

Hezo Portugal (“Company”, “we” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect the information you provide when using our website.

By accessing and using our website, you agree to this Privacy Policy.

1. Data We Collect

We may collect the following types of personal data:

  • First and last name
  • Email address
  • Phone contact (when provided)
  • Billing information (when applicable)
  • Technical data (IP address, browser type, approximate location, visited pages) via cookies and analytics tools

2. Purpose of Data Processing

Your data is used to:

  • Provide our services and process requests
  • Communicate with you (respond to inquiries, send updates or requested information)
  • Send newsletters or marketing communications (if you have given express consent)
  • Comply with legal and tax obligations
  • Improve the user experience on the website

3. Legal Basis for Processing

We process your personal data based on:

  • Contract performance (when purchasing products/services)
  • Consent (when subscribing to newsletters or accepting marketing cookies)
  • Legal obligation (compliance with tax and legal requirements)
  • Legitimate interest (to ensure website security and improve services)

4. Data Sharing

Hezo Portugal does not sell, trade or rent your personal data to third parties.
We may share information only with:

  • Service providers who assist us with website operation and payment processing (under confidentiality agreements)
  • Legal authorities, when required by law

5. Cookies and Similar Technologies

The website uses cookies to:

  • Improve website performance
  • Analyze usage statistics (Google Analytics or equivalent tools)
  • Store user preferences

You can set your browser to refuse cookies, but this may limit some site features.

6. Data Retention

Your data will be kept only for the period necessary to fulfill the purposes indicated above or as required by law.

  • Billing data: stored for the legally required period.
  • Marketing data: deleted upon removal request or withdrawal of consent.

7. Data Subject Rights

Under the GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to the processing of your data
  • Withdraw consent at any time
  • Request data portability

To exercise these rights, you can contact us via e-mail.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, alteration or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

If it is necessary to transfer your data outside the European Union, we will ensure appropriate safeguards in accordance with the GDPR.

10. Changes to This Privacy Policy

Hezo Portugal reserves the right to update this Privacy Policy at any time. The latest version will always be available at our website. We recommend checking it regularly.

11. Contact

If you have questions or wish to exercise your rights, please contact us.